About NEX

NEX is building software for how businesses actually operate. Our platform helps distributors, wholesalers, manufacturers, and service businesses connect sales, operations, inventory, purchasing, warehousing, shipping, production, service management, accounting, and more into one seamless workflow.

But what we really do is help companies simplify complexity. We work closely with our customers, understand how they operate, and build software and solutions that make their businesses better.

Every team member has the opportunity to shape how we work, influence the direction of our product, and make a visible impact on the company and our customers. We're a growing team that values curiosity, ownership, and continuous learning—and we're looking for people who want to grow with us.

The Opportunity

This isn't a traditional support role. Customer support is the foundation, but you'll also be involved in implementations, onboarding, training, software testing, documentation, process analysis, and project coordination.

We believe the best way to understand our platform is by working directly with the customers who use it every day. As you build your knowledge of the software and the businesses we serve, so will your responsibilities.

You'll work directly with customers and company leadership, gaining exposure to every part of a growing software company. If you're someone who enjoys learning, solving problems, and making an impact, you'll fit right in.

What You'll Do

Customer Support & Troubleshooting
 •  Act as the first point of contact for customer questions and support requests.
 •  Troubleshoot software issues, gather information, and work with customers to clearly define problems and desired outcomes.
 •  Coordinate with the development team when issues require escalation and keep customers informed throughout the process.
 •  Help identify enhancement requests and assist in defining requirements for future improvements.

Documentation & Knowledge Management
 • Create and maintain help articles, release notes, user guides, and training materials.
 • Help build and expand the NEX knowledge base, including written documentation and instructional videos.
 • Ensure documentation stays up to date as the software evolves.

Testing & Quality Assurance
 • Test new features and enhancements before release.
 • Perform regression testing during software updates.
 • Work closely with the development team to document, reproduce, and verify software issues.

Implementation & Customer Enablement
 • Assist with customer onboarding, software configuration, and implementation projects.
 • Support data imports and system setup activities.
 • Deliver user training and help customers adopt best practices for using NEX.

Continuous Improvement
 • Contribute ideas to improve our software, internal processes, and customer experience.
 • Collaborate across support, implementation, product, and development to help shape the future of the NEX platform.

Qualifications

We're more interested in curiosity, problem-solving ability, and a willingness to learn than checking every box. You might be a great fit if you bring some combination of the following:

 • A background or education in Business Administration, Information Technology, Operations Management, Supply Chain & Logistics, Accounting & Finance, Management Information Systems, or a related field.
 • Experience in customer support, customer success, software implementation, or other customer-facing roles.
 • An interest in how businesses operate and a passion for solving problems and helping people succeed.
 • Strong written and verbal communication skills in both English and French.
 • Experience with ERP, CRM, inventory, purchasing, accounting, or other business software is an asset.
 • Experience creating documentation, training users, or improving business processes would be an asset.
 • The ability to manage multiple priorities, stay organized, and work collaboratively.
 • A proactive mindset—you take initiative, ask questions, and enjoy learning new things.

Don't worry if you don't meet every qualification. If you're excited about the role and think you'd be a great fit, we'd encourage you to apply.

Grow With Us

We're not looking for someone to stay in the same role forever. As NEX grows, so do the opportunities for our team.

Depending on your interests and strengths, this position can evolve into areas such as:
 • Software Implementation & Consulting
 • Customer Success & Account Management
 • Project Coordination
 • Product & Operations
 • Training & Documentation
 • Solution Consulting / Pre-Sales
 • Team Leadership

Many of the best ideas, processes, and future leaders at NEX come from people who start by learning the business and working closely with our customers. If you're looking to build a career while helping shape a growing company, we'd love to meet you.

Ready to Apply?

If you're excited by the idea of solving real business problems, working closely with customers, and growing your career alongside a fast-moving software company, we'd love to hear from you.

Come help us shape the future of how businesses operate.