Return Merchandise Authorization

Simplify returns, boost satisfaction, streamline operations



RMA Powered by NEX

Linked with NEX Order Management, Inventory, and Service modules, allows you to effortlessly and effectively monitor and manage replacements and returns. With this integration, you can easily keep track of all your customer requests, ensuring a smooth and streamlined process. Whether it's processing replacement or handling returns, this comprehensive solution provides you with the tools you need to efficiently handle every aspect of the RMA process. Say goodbye to manual tracking and hello to a more efficient and reliable system that will save you time and effort.

NEX Assets (2)

Streamlined Returns: Hassle-Free RMA Process



Manage Returns Efficiently

Create an RMA with the click of a button



Streamline Return Processing

Automate RMA process with NEX workflow




Track Returns Easily

Use the RMA list to view and track all your returns




Analytics and Insights

Use the report to drive business decisions

Simplifying the RMA Journey


Select the product(s) to be returned from your Sales Order and click RMA.

NEX automatically creates the RMA with the required customer and product information.

Enter additional required details and send it to your customer with the click of a button.

Initiate Initiate

Return & Receiving

Directly from the RMA page, enter the return reason and track the return shipment. Once received, log the received condition (Damaged, DOA, Defective, etc.)

Quickly create customer refunds or credits for returns.

Return and Receiving Return and Receiving

Adjudication & Disposition

Log and track all details of your returned product(s).

Enter and manage the different adjudications such as repair, scrap, and return to inventory.

Document the disposition; is your customer receiving a credit or a replacement?

Adjudication & Disposition Adjudication & Disposition

Revolutionize Your Returns with NEX

Our RMA solutions ensure a swift and efficient process, giving your customers peace of mind while you maintain control. With our advanced tracking system, you can effortlessly manage the entire return process from start to finish, providing transparency and ease for both you and your customers. From replacements to refunds, our seamless and user-friendly platform is designed to handle every aspect of the return process, guaranteeing a hassle-free experience. Trust NEX to revolutionize your returns and take your customer service to the next level.



I used to dread returns, but now it's simple and stress-free.
It's like they read my mind and made everything easy. Big thanks to NEX!


Jamie Edwards
Business Owner, Triple E Products

Discover More

More Modules From NEX


Order Management

Inventory Management


Customer Portal



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NEX Assets (8)