RMA
Return Merchandise Authorization Powered by NEX
THE BETTER WAY TO MANAGE RETURNS
Create an RMA with the click of a button
STREAMLINE RETURN PROCESSING
Utilize the power of the NEX workflow
QUICKLY AND EASILY TRACK ALL YOUR RETURNS
Use the RMA list to view and track all your returns
ANALYTICS AND INSIGHTS
Leverage the report to create insights on your returns and drive business decisions
INITIATE
Select the product(s) to be returned from your Sales Order and click RMA.
NEX automatically creates the RMA with the required customer and product information.
Enter additional required details and send it to your customer with the click of a button.
RETURN & RECEIVING
Track return reasons and shipments. Log receive condition
Directly from the RMA page, enter the return reason and track the return shipment. Once received, log the received condition (Damaged, DOA, Defective, etc.)
ADJUDICATION AND DISPOSITION
Log and track what happens with the returned product and your customer.
Enter and track the different adjudications such as repair, scrap, return to inventory.
Track the disposition; is your customer receiving a credit or a replacement?
UTILIZE THE POWER OF NEX
Linked with the NEX Order Management and Service Module quickly and efficiently track RMA replacements, shipments, and repairs.