Return Merchandise Authorization

Simplify returns, boost satisfaction, streamline operations

 

RMA Powered by NEX

Linked with NEX Order Management, Inventory, and Service modules, allows you to effortlessly and effectively monitor and manage replacements and returns. With this integration, you can easily keep track of all your customer requests, ensuring a smooth and streamlined process. Whether it's processing replacement or handling returns, this comprehensive solution provides you with the tools you need to efficiently handle every aspect of the RMA process. Say goodbye to manual tracking and hello to a more efficient and reliable system that will save you time and effort.

  • Centralized Tracking – Monitor all return and replacement requests in one platform.

  • Seamless Integration – Connect with Order Management, Inventory, and Service for smooth workflows.

  • Faster Processing – Automate approval steps and reduce manual handling.

  • Error-Free Returns – Ensure accuracy and compliance in every transaction.

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Streamlined Returns: Hassle-Free RMA Process

From initiation to resolution, NEX simplifies every step of the returns process—saving time, reducing errors, and improving customer satisfaction.


Manage Returns Efficiently

Create and manage RMAs with just a few clicks, ensuring every return request is logged, tracked, and processed without delays.


Streamline Return Processing

Automate approval steps and workflows to reduce manual effort, cut down on errors, and accelerate turnaround times.


Track Returns Easily

Gain full visibility into all return requests with detailed status updates, so nothing slips through the cracks.


Analytics and Insights

Leverage real-time reports to identify trends, spot recurring issues, and make smarter business decisions.

Revolutionize Your Returns with NEX

Our RMA solutions ensure a swift and efficient process, giving your customers peace of mind while you maintain control. With our advanced tracking system, you can effortlessly manage the entire return process from start to finish, providing transparency and ease for both you and your customers. From replacements to refunds, our seamless and user-friendly platform is designed to handle every aspect of the return process, guaranteeing a hassle-free experience. Trust NEX to revolutionize your returns and take your customer service to the next level.

  • End-to-End Transparency – Track every return from initiation to completion with full visibility.

  • Seamless Replacements & Refunds – Handle customer requests quickly and accurately.

  • Customer Peace of Mind – Provide a smooth, hassle-free return experience that builds trust.

  • Advanced Tracking System – Monitor return status in real time for better control.
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Trusted by 500+ Businesses

From manufacturers to service providers, NEX supports growing companies across
North America with the tools they need to run smarter, faster, and more connected.

5-Star-Rating-Review-Transparent-PNG

We're very happy with our switch to NEX. The system is incredibly adaptable and fits seamlessly into our company's processes. Sophie and the NEX team are always quick to respond and provide support with any issues or adjustments we need. The automated reminders have been a game changer! They've helped increase traffic and save us valuable time. Overall, it's been a great experience and I highly recommend making the switch!

Julia Day
Overhead Material Handling IL., Inc

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We had the pleasure of working closely with NEX during the implementation of their ERP solution for our business. Their professionalism, commitment to excellence, and willingness to go the extra mile were evident throughout the process. NEX's insights and support were invaluable, allowing us to streamline operations and achieve significant efficiencies. Our partnership with NEX has been outstanding, and we highly recommend their services to organizations seeking a reliable ERP solution.

Tyrone Wang CA(SA)
Accounting & Finance, First Atlantic Commerce Ltd.

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NEX was the first of many companies that we approached that finally understood our requirements and provide an end-to-end "out of the box" solution for our export business. They streamlined and automated our complex processes, from first customer touchpoint to getting the shipment delivered including all export documentation, eliminating hours of data re-entry and costly mistakes. The implementation and post sales support to get us trained and going was fantastic. We highly recommend NEX.

Landry Houndolo
President, Broonson International

5-Star-Rating-Review-Transparent-PNG

We're very happy with our switch to NEX. The system is incredibly adaptable and fits seamlessly into our company's processes. Sophie and the NEX team are always quick to respond and provide support with any issues or adjustments we need. The automated reminders have been a game changer! They've helped increase traffic and save us valuable time. Overall, it's been a great experience and I highly recommend making the switch!

Julia Day
Overhead Material Handling IL., Inc

5-Star-Rating-Review-Transparent-PNG

We had the pleasure of working closely with NEX during the implementation of their ERP solution for our business. Their professionalism, commitment to excellence, and willingness to go the extra mile were evident throughout the process. NEX's insights and support were invaluable, allowing us to streamline operations and achieve significant efficiencies. Our partnership with NEX has been outstanding, and we highly recommend their services to organizations seeking a reliable ERP solution.

Tyrone Wang CA(SA)
Accounting & Finance, First Atlantic Commerce Ltd.

5-Star-Rating-Review-Transparent-PNG

NEX was the first of many companies that we approached that finally understood our requirements and provide an end-to-end "out of the box" solution for our export business. They streamlined and automated our complex processes, from first customer touchpoint to getting the shipment delivered including all export documentation, eliminating hours of data re-entry and costly mistakes. The implementation and post sales support to get us trained and going was fantastic. We highly recommend NEX.

Landry Houndolo
President, Broonson International

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