Customer Portal

Online Support Portal For Your Customers

 

Put the Power in Your Customers’ Hands

The customer portal provides your valued customers with the tools and capabilities they need to take control of their service experience. With this powerful platform, they can effortlessly create and manage their service requests, ensuring that their needs are met promptly and efficiently. Additionally, the customer portal allows them to conveniently view and download invoices, providing a seamless way to stay on top of their financial transactions. Empower your customers with the ultimate self-service solution and enhance their overall satisfaction and convenience.

  • Self-Service Access – Empower customers to create and manage service requests anytime.

  • Invoice Management – Easily view, download, and track financial documents in one place.

  • Faster Resolutions – Ensure customer needs are met promptly with streamlined workflows.

  • Convenient Tools – Provide a seamless way for customers to stay in control of their accounts.

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Your Gateway to Seamless Interaction

Give your customers the tools to manage invoices, track support, and personalize their experience—all in one portal.


Invoices & Payments

View and manage invoices. Track invoice and payment amounts, payments, and dates. Download invoices for record keeping.


Service Tickets

View and manage all service tickets. Quickly view the status and have access to the complete history for reference.


Personalized Account Management

Empower customers to easily manage accounts, view purchase history, and customize preferences

Track, Resolve, and Close Every Ticket

Easily create, manage, and resolve service tickets with full visibility at every step.

Create

Users create service tickets with one click  for their recorded products. Plenty of space to give a clear description and documents can be attached to provide further details.

Submit

When ready, the customer uses the workflow to click submit. Your service team receives a notification and is ready to take action.

Track

Customers receive notifications as the service ticket progresses through your workflow. Everything is recorded and a complete history is available for reference.

Communicate

Communications between the service team and customers are automatically captured and documented to ensure no details are missed.

 

Resolution

The resolution is clearly displayed and readily available for reference.

Unlock a World of Convenience

Our Customer Portal is designed to put the power in your customers hands, offering a seamless and intuitive interface where they can effortlessly access invoices, manage tickets, and communicate directly with your team. Experience unprecedented convenience as you take control of your transactions, stay informed in real-time, and elevate your overall business experience. Join the revolution of streamlined communication and efficiency with the NEX Customer Portal. 

  • Seamless Access – View invoices, manage tickets, and track transactions in one place.

  • Real-Time Updates – Stay informed instantly with live notifications and status tracking.

  • Direct Communication – Connect with your team effortlessly for faster resolutions.

  • User-Friendly Design – Navigate with ease through an intuitive, self-service portal.
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Trusted by 500+ Businesses

From manufacturers to service providers, NEX supports growing companies across
North America with the tools they need to run smarter, faster, and more connected.

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We're very happy with our switch to NEX. The system is incredibly adaptable and fits seamlessly into our company's processes. Sophie and the NEX team are always quick to respond and provide support with any issues or adjustments we need. The automated reminders have been a game changer! They've helped increase traffic and save us valuable time. Overall, it's been a great experience and I highly recommend making the switch!

Julia Day
Overhead Material Handling IL., Inc

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We had the pleasure of working closely with NEX during the implementation of their ERP solution for our business. Their professionalism, commitment to excellence, and willingness to go the extra mile were evident throughout the process. NEX's insights and support were invaluable, allowing us to streamline operations and achieve significant efficiencies. Our partnership with NEX has been outstanding, and we highly recommend their services to organizations seeking a reliable ERP solution.

Tyrone Wang CA(SA)
Accounting & Finance, First Atlantic Commerce Ltd.

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NEX was the first of many companies that we approached that finally understood our requirements and provide an end-to-end "out of the box" solution for our export business. They streamlined and automated our complex processes, from first customer touchpoint to getting the shipment delivered including all export documentation, eliminating hours of data re-entry and costly mistakes. The implementation and post sales support to get us trained and going was fantastic. We highly recommend NEX.

Landry Houndolo
President, Broonson International

5-Star-Rating-Review-Transparent-PNG

We're very happy with our switch to NEX. The system is incredibly adaptable and fits seamlessly into our company's processes. Sophie and the NEX team are always quick to respond and provide support with any issues or adjustments we need. The automated reminders have been a game changer! They've helped increase traffic and save us valuable time. Overall, it's been a great experience and I highly recommend making the switch!

Julia Day
Overhead Material Handling IL., Inc

5-Star-Rating-Review-Transparent-PNG

We had the pleasure of working closely with NEX during the implementation of their ERP solution for our business. Their professionalism, commitment to excellence, and willingness to go the extra mile were evident throughout the process. NEX's insights and support were invaluable, allowing us to streamline operations and achieve significant efficiencies. Our partnership with NEX has been outstanding, and we highly recommend their services to organizations seeking a reliable ERP solution.

Tyrone Wang CA(SA)
Accounting & Finance, First Atlantic Commerce Ltd.

5-Star-Rating-Review-Transparent-PNG

NEX was the first of many companies that we approached that finally understood our requirements and provide an end-to-end "out of the box" solution for our export business. They streamlined and automated our complex processes, from first customer touchpoint to getting the shipment delivered including all export documentation, eliminating hours of data re-entry and costly mistakes. The implementation and post sales support to get us trained and going was fantastic. We highly recommend NEX.

Landry Houndolo
President, Broonson International

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Experience the power of a platform built to simplify, connect, and grow your business.
Discover how NEX can help you achieve more—faster.

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