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Customer Products
Delivered products are registered to your customer ("customer product") and include all the information you need such as warranty, manufacturer, support contracts, to be ready for support.
Tickets are linked to customer products, providing a complete history in one place.
Tickets
Record every step, including tasks, communications, documents, and clear catalogued resolutions in every ticket.
Assign priority levels, create multiple tasks for different resources, and track hours for better workload management.
Configure workflow to automate tasks, communications, reminders, and customer approval
Quotes, Orders, & Invoices
Create quotes, sales orders, and invoices directly from the ticket page with one click of a button. Each is automatically populated with the ticket information and linked to the ticket.
With NEX information is connected in a cohesive manner, providing clear visibility of its sources and relationships.
Use the ticket list to invoice multiple service tickets on one invoice with one click.
Statistics & Reports
Understand which products are prone to issues to optimize your offering
Track and evaluate response and resolution times vs your service level agreement
Monitor actual vs billable hours to maximize profitability
Gain a competitive edge by seamlessly tracking tasks and strategically managing your teams' workload
We're very happy with our switch to NEX. The system is incredibly adaptable and fits seamlessly into our company's processes. Sophie and the NEX team are always quick to respond and provide support with any issues or adjustments we need. The automated reminders have been a game changer! They've helped increase traffic and save us valuable time. Overall, it's been a great experience and I highly recommend making the switch!
We had the pleasure of working closely with NEX during the implementation of their ERP solution for our business. Their professionalism, commitment to excellence, and willingness to go the extra mile were evident throughout the process. NEX's insights and support were invaluable, allowing us to streamline operations and achieve significant efficiencies. Our partnership with NEX has been outstanding, and we highly recommend their services to organizations seeking a reliable ERP solution.
NEX was the first of many companies that we approached that finally understood our requirements and provide an end-to-end "out of the box" solution for our export business. They streamlined and automated our complex processes, from first customer touchpoint to getting the shipment delivered including all export documentation, eliminating hours of data re-entry and costly mistakes. The implementation and post sales support to get us trained and going was fantastic. We highly recommend NEX.
We're very happy with our switch to NEX. The system is incredibly adaptable and fits seamlessly into our company's processes. Sophie and the NEX team are always quick to respond and provide support with any issues or adjustments we need. The automated reminders have been a game changer! They've helped increase traffic and save us valuable time. Overall, it's been a great experience and I highly recommend making the switch!
We had the pleasure of working closely with NEX during the implementation of their ERP solution for our business. Their professionalism, commitment to excellence, and willingness to go the extra mile were evident throughout the process. NEX's insights and support were invaluable, allowing us to streamline operations and achieve significant efficiencies. Our partnership with NEX has been outstanding, and we highly recommend their services to organizations seeking a reliable ERP solution.
NEX was the first of many companies that we approached that finally understood our requirements and provide an end-to-end "out of the box" solution for our export business. They streamlined and automated our complex processes, from first customer touchpoint to getting the shipment delivered including all export documentation, eliminating hours of data re-entry and costly mistakes. The implementation and post sales support to get us trained and going was fantastic. We highly recommend NEX.