Service Management

Empower Teams, Cut Costs, and Enhance Customer Satisfaction



Exceed Expectations and Unlock Your Business's Full Potential

Elevate your customer service team to new heights of excellence with the innovative NEX Service module. Say goodbye to mundane and time-consuming tasks, and say hello to a seamless and efficient customer service experience that will leave your customers impressed and coming back for more. Don't settle for mediocrity when you can elevate your customer service to extraordinary levels with the NEX Service module.

Service management dispatch agent

Helpdesk Solution to Deliver Outstanding Customer Support 



Comprehensive Service Workflows

Streamline your service operations with NEX's robust workflows. From ticket creation to resolution, our system ensures a seamless process for efficient service management.





Real-time Visibility

Gain insights into your service operations in real-time. NEX provides a centralized platform, allowing you to monitor ongoing service activities, track tasks, and assess performance metrics instantly.




Connect Your Business

Seamlessly integrate sales, operations, and service to deliver a flawless customer experience. Empower your team by giving them visibility so they can work together to ensure customer satisfaction.




Complete Your Customer's Journey

Tired of the constant struggle to keep track of your customers' interactions and preferences scattered across numerous platforms? Say goodbye to the chaos and frustration. Our cutting-edge solution allows you to seamlessly consolidate and centralize all customer data, ensuring you never miss a beat. With a complete and comprehensive understanding of your customers' needs, preferences, and behaviors, you can now provide a truly personalized and tailored experience that will leave them delighted and coming back for more.

Customer Satisfaction Boost        Resource Optimization

Customer Journey

Elevate Service Efficiency

Optimize your operations and maximize productivity without the need for a larger workforce.

Customer Products

Centralized data to empower your team

Delivered products are registered to your customer ("customer product") and include all the information you need such as warranty, manufacturer, support contracts, to be ready for support.

Tickets are linked to customer products, providing a complete history in one place.

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Effortless end-to-end support

Record every step, including tasks, communications, documents, and clear catalogued resolutions in every ticket.

Assign priority levels, create multiple tasks for different resources, and track hours for better workload management.

Configure workflow to automate tasks, communications, reminders, and customer approval

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Quotes, Orders, & Invoices

Convert tickets, eliminate data-re-entry, and increase profitability

Create quotes, sales orders, and invoices directly from the ticket page with one click of a button. Each is automatically populated with the ticket information and linked to the ticket.

With NEX information is connected in a cohesive manner, providing clear visibility of its sources and relationships.

Use the ticket list to invoice multiple service tickets on one invoice with one click.

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Statistics & Reports

In-depth reports provide key insights to make real-time decisions

Understand which products are prone to issues to optimize your offering

Track and evaluate response and resolution times vs your service level agreement

Monitor actual vs billable hours to maximize profitability

Gain a competitive edge by seamlessly tracking tasks and strategically managing your teams' workload

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Don't settle for anything less than excellence

The Challenge: In today’s competitive market, customers demand exceptional service, but often receive subpar assistance, leading to negative feedback.

The NEX Solution: Enter NEX. Our platform empowers teams to track customers seamlessly, fostering collaboration and ensuring everyone works toward 100% satisfaction.

The Outcome: With NEX, your brand becomes synonymous with exceptional service, fostering loyalty and long-term success.


Service Management

NEX Assets (26)

Our responses are quicker, and the way we handle services is so much smoother.
With NEX, our customers get the best service possible, and it's made a real difference in how we operate.


Jayson Kazatsky
Owner, GCK Computers

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More Modules From NEX


Order Management

Inventory Management


Customer Portal



Your NEX Move for Business Excellence!

Unlock the full potential of your business with NEX, the all-in-one solution designed for seamless growth and efficiency. Whether you're a small business aiming for agility or a large enterprise seeking scalability, NEX offers the tools you need to accelerate your operations.

Contact NEX Today

NEX Assets (8)