Location: Quebec (Remote)
Employment Type: Full-time

About NEX

NEX is a modern business management software company that helps distributors, wholesalers, manufacturers, and service businesses work smarter and grow. Our platform connects sales, operations, inventory, purchasing, warehousing, shipping, production, service management, and accounting into one seamless workflow.

At NEX, we don't just build software – we work closely with our customers to understand their businesses, improve processes, and help them operate more efficiently. As our team continues to grow, we're looking for motivated people who enjoy solving problems, learning new things, and making a real impact.

The Opportunity

We're looking for a Customer Support & Implementation Specialist to join our growing team.
This is not a traditional customer support position. While supporting our customers is an important part of the role, you'll also be involved in software implementations, onboarding, training, testing, documentation, process analysis, and project coordination.
You'll work directly with customers and company leadership, gaining exposure to all aspects of a growing software company. Every day brings new challenges and opportunities to learn, making this an ideal role for someone who enjoys technology, solving problems, and helping customers succeed.
As NEX continues to grow, this position offers significant opportunities for increased responsibility and long-term career development.
Customer support is the foundation of this role. We believe the best way to learn our software is by using it every day and working directly with the customers who rely on it. As you build your knowledge of the platform and our customers' businesses, you'll gradually take on implementation projects, testing, documentation, training, and other responsibilities across the company.

What You'll Do

Customer Support & Troubleshooting
 •  Act as the first point of contact for customer questions and support requests.
 •  Troubleshoot software issues, gather information, and work with customers to clearly define problems and desired outcomes.
 •  Coordinate with the development team when issues require escalation and keep customers informed throughout the process.
 •  Help identify enhancement requests and assist in defining requirements for future improvements.

Documentation & Knowledge Management
 • Create and maintain help articles, release notes, user guides, and training materials.
 • Help build and expand the NEX knowledge base, including written documentation and instructional videos.
 • Ensure documentation stays up to date as the software evolves.

Testing & Quality Assurance
 • Test new features and enhancements before release.
 • Perform regression testing during software updates.
 • Work closely with the development team to document, reproduce, and verify software issues.

Implementation & Customer Enablement
 • Assist with customer onboarding, software configuration, and implementation projects.
 • Support data imports and system setup activities.
 • Deliver user training and help customers adopt best practices for using NEX.

Continuous Improvement
 • Contribute ideas to improve our software, internal processes, and customer experience.
 • Collaborate across support, implementation, product, and development to help shape the future of the NEX platform.

Who We're Looking For

We're looking for someone who is curious, organized, and excited to learn. The ideal candidate enjoys solving problems, working with people, and taking ownership of their work.

You might be a great fit if you are:
 • Fluent in English and French — Strong written and verbal communication skills are important. Our day-to-day internal communication and documentation are primarily in English, while you'll also work closely with many French-speaking customers.
 • Customer-focused — You genuinely enjoy helping people, solving problems, and delivering a great customer experience.
 • Organized and responsive — You can manage multiple priorities, stay on top of details, and communicate clearly.
 • Business-minded and technology-oriented — You enjoy understanding how businesses operate, solving operational challenges, and learning new systems and software platforms.
 • A strong communicator — You can translate customer needs into clear requirements and explain technical concepts in a simple, approachable way.
 • Collaborative and proactive — You take initiative, work well with others, and follow through on commitments.
 • Curious and eager to grow — You're excited to learn new concepts, suggest improvements, and grow alongside a rapidly evolving company.

Education & Background

Candidates with backgrounds in any of the following areas are encouraged to apply:
 • Business Administration
 • Information Technology
 • Operations Management
 • Supply Chain & Logistics
 • Accounting & Finance
 • Management Information Systems
 • Customer Support
 • Customer Success
 • Software Implementation
 • Or other related fields

Recent graduates and early-career professionals are encouraged to apply. We're looking for the right attitude and aptitude as much as previous experience.

Nice to Have

Experience in any of the following areas would be an asset:
 • Customer service or technical support
 • ERP, CRM, inventory, purchasing, accounting, or other business software
 • User training or documentation creation
 • Business operations or process improvement

Don't worry if you don't meet every qualification. If you're excited about the role and believe you'd be a great fit, we'd love to hear from you.

Why Join NEX?

At NEX, you'll have the opportunity to work directly with experienced professionals while helping customers solve real business challenges. As a member of a growing team, your ideas and contributions will have a meaningful impact.

What We Offer

 • Competitive salary
 • Flexible remote work environment
 • Ongoing training and professional development
 • Direct exposure to company leadership
 • Opportunities to work with customers across a wide range of industries
 • A collaborative, supportive, and growth-oriented team culture
 • Significant opportunities for career advancement and increased responsibility

Grow With Us

As NEX continues to grow, so do the opportunities for our team. Depending on your interests, strengths, and career goals, this role can evolve into areas such as:
 • Software Implementation & Consulting
 • Customer Success & Account Management
 • Project Coordination
 • Product & Operations
 • Training & Documentation
 • Solution Consulting / Pre-Sales
 • Team Leadership

We're looking for someone who wants to build a career — not simply fill a position.

Our Core Values

At NEX, these principles guide how we work, collaborate, and support our customers every day:
 • Customer-Oriented — We put our customers first and measure our success by helping them succeed.
 • Team-Oriented — We collaborate, support one another, and believe the best results come from working together.
 • Growth-Oriented — We embrace curiosity, continuous learning, and personal development.
 • Innovation & Problem-Solving — We think creatively, challenge assumptions, and solve real-world business problems.
 • Ownership & Commitment — We take initiative, follow through on our commitments, and treat the business as if it were our own.

Ready to Apply?

If you're looking for an opportunity to learn quickly, solve real business problems, work directly with customers, and grow your career alongside a growing technology company, we'd love to hear from you.

Apply today and help us build what's next.