SERVICE
Empower your service team, lower costs, and improve customer satisfaction
Exceed Expectations
Elevate your customer service team with the NEX Service module, designed to enhance customer satisfaction and streamline support operations.
Boost your service capabilities without the need to increase personnel
It starts with a customer product
Delivered products or software are registered to your customer ("customer product") and include all the information you need to be ready for support.
Key Features:
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All product and service details you need in one place
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One click to create a service ticket from the Tickets panel of the customer product
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No need to look for or re-enter information - when a ticket is created, the details are displayed, including warranty, delivery, manufacturer, service technicians, and support contracts.
Complete your customer's journey
Stop struggling to keep track of your customers' interactions and preferences across multiple platforms.
Start providing a seamless, complete, and personalized experience for your customers.
Don't settle for anything less than excellence.
Choose NEX to take your customer experience to the next level.
The Problem:
In today’s hyper-competitive market, customers have higher expectations than ever before. They demand guidance through all processes, instantaneous responses, and exceptional service.
However, when something goes wrong, they often receive subpar service, leading to negative feedback and a damaged brand image.
The Solution:
That's where NEX comes in. Our platform empowers your teams to track customers throughout their entire journey, consolidating all information into one easy-to-access location. This streamlines communication, fosters collaboration, and ensures that everyone is working towards the same goal - 100% customer satisfaction.
By seamlessly integrating sales, operations, and service, NEX enables your organization to deliver a flawless customer experience. Whether your customers need help with a product, support with a service, or simply have a question, NEX empowers your teams to provide swift, effective solutions that exceed their expectations
The Result:
With NEX, your customers will feel guided, supported, and valued throughout their interactions with your team. Your brand will be known for exceptional customer service, fostering loyalty, and driving long-term success
MODULES
A complete set of modules to provide a full featured Enterprise Management System
