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Simplify returns, improve customer satisfaction, and streamline your business operations

RMA Powered by NEX

Linked with NEX Order Management, Inventory, and Service Modules, quickly and efficiently track replacements, returns, and repairs

RMA, Return merchandise authorization

The better way to manage returns

Create an RMA with the click of a button

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Streamline return processing

Utilize the power of the NEX workflow to automate and streamline the RMA process throughout your organization.

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Quick and easily track all your returns

Use the RMA list to view and track all your returns

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and insights

Leverage the report to generate insights of your returns and drive business decisions

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cycle, replace, repair, return, refund

Replace, Repair, Return, Refund

NEX automatically creates the RMA with the required customer and product information.
Enter additional required details and send it to your customer with the click of a button.


Select the product(s) to be returned from your Sales Order and click RMA.

Directly from the RMA page, enter the return reason and track the return shipment.  Once received, log the received condition (Damaged, DOA, Defective, etc.)

Create customer credits for returns.

Track return reasons and shipments.

Customer refunds or credits

Return & Receiving

Adjudication & Disposition

Log and track what happens with the returned product and your customer.

Enter and track the different adjudications such as repair, scrap, return to inventory.
Track the disposition; is your customer receiving a credit or a replacement?

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