RETURN MERCHANDISE AUTHORIZATION
Simplify returns, improve customer satisfaction, and streamline your business operations
RMA Powered by NEX
Linked with NEX Order Management, Inventory, and Service Modules, quickly and efficiently track replacements, returns, and repairs
The better way to manage returns
Create an RMA with the click of a button
Streamline return processing
Utilize the power of the NEX workflow to automate and streamline the RMA process throughout your organization.
Quick and easily track all your returns
Use the RMA list to view and track all your returns
Analytics
and insights
Leverage the report to generate insights of your returns and drive business decisions
Track and mange your returns, repairs, and replacements.
Track and mange your returns, repairs, and replacements.
Create RMAs directly from your sales order
Track and mange your returns, repairs, and replacements.
Replace, Repair, Return, Refund
NEX automatically creates the RMA with the required customer and product information.
Enter additional required details and send it to your customer with the click of a button.
Initiate
Select the product(s) to be returned from your Sales Order and click RMA.
Directly from the RMA page, enter the return reason and track the return shipment. Once received, log the received condition (Damaged, DOA, Defective, etc.)
Create customer credits for returns.
Track return reasons and shipments.
Customer refunds or credits
Return & Receiving
Adjudication & Disposition
Log and track what happens with the returned product and your customer.
Enter and track the different adjudications such as repair, scrap, return to inventory.
Track the disposition; is your customer receiving a credit or a replacement?
MODULES
A complete set of modules to provide a full featured Enterprise Management System
