CUSTOMER PORTAL
Online support portal for your customers
Enable Your Customers
The customer portal empowers your customers to create and manage their service requests, view and download invoices and track payments.
Invoices & Payments
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View and manage invoices.
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Track invoice and payment amounts, payments, and dates.
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Download invoices for record keeping.
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Service Tickets
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View and manage all service tickets
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Complete history for reference
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Quickly view the status
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See below for more details
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Customers can view and manage their invoices
Customers can view and manage their tickets/ service cases
Customers can view and manage their invoices
Service Tickets
Create
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Users create service tickets with one click for their recorded products.
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Plenty of space to give a clear description and documents can be attached to provide further details.
Submit
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When ready, the customer uses the workflow to click submit.
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Your service team receives a notification and is ready to take action.
Track
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Customers receive notifications as the service ticket progresses through your workflow
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Everything is recorded and a complete history is available for reference.
Communicate
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Communications between the service team and customers are automatically captured and documented to ensure no details are missed.
Quotes
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All quotes sent to customers are automatically recorded and displayed in the quotes panel for reference.
Resolution
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The resolution is clearly displayed and readily available for reference.
MODULES
A complete set of modules to provide a full featured Enterprise Management System
